Subscriptions

Deepform operates on a single monthly subscription plan. The fee is charged monthly, and you can check your subscription status and period on the subscription page.

1. Subscription management

1. Click on the account icon at the top of the browser.

2. Click on 'Settings'.

3. You can check your subscription under the "billing" tab.

4. By clicking on the subscription name (Deepform feasibility basic), you can view the details related to your subscription.

2. To check the subscription date

• You can check the subscription date on the Subscription details page.

• The date is displayed on a monthly basis from the start date to the end date of the subscription.

• If you restart your subscription after it has ended, the guidance will be based on the restarted date.

3. Cancel or restart subscription.

Cancellation or restart of subscription can be done on the Subscription details page.

Cancel subscription

1. Please go to Settings > Billing > Subscriptions.

2. Click on the subscription name (Deepform feasibility basic).

3. Click on "Cancel subscription" at the bottom of the Subscription details page.

4. After reviewing the content of the dialog, click on "Cancel subscription".

Restart subscription

1. Please go to Settings > Billing > Subscriptions.

2. Click on the subscription name (Deepform feasibility basic).

3. Click on "Restart subscription" at the bottom of the Subscription details page.

4. Please check the payment information or re-register the payment information, and then click on the "subscribe" button.

5. Please click "View subscription detail" to check your subscription details.

Caution: If you do not cancel your subscription, it will automatically renew every month. If you do not wish to renew, you must cancel your subscription before the renewal next month. Even if you cancel your subscription, you can still use the service until the end of the paid subscription period.

4. If a subscription has been canceled

If the payment is not made successfully, the subscription may be cancelled.

Before cancelling the subscription, Deepform goes through the following steps:

1) Paused status

If there are payment issues, Deepform will attempt to process the payment for one week. If the payment continues to fail during that time, it will remain in a paused state for one week.

• Solution

  • Please go to Settings > Billing > Subscriptons.

  • Click on the "Update payment" button in the alert message.

  • After verifying payment information, update payment information.

  • After updating your card information, the subscription may not be reactivated immediately. Once the information is updated, please retry the payment and once the payment is successfully completed, you will be able to use your subscription normally.

2) Cancelled state

If the payment is not successfully processed for one week, Deepform will cancel the subscription.

• Solution

  • Please go to Settings > Billing > Subscriptions.

  • Click on the subscription name (Deepform feasibility basic).

  • Click on "Restart subscription" at the bottom of the Subscription details page.

  • Please check the payment information or re-register the payment information, and then click on the "subscribe" button.

  • Please click "View subscription detail" to check your subscription details.

Tip: The most common causes for failed payments are insufficient funds in an account or an expired credit card.